Ways To Pay Following Severe Winter Weather

Nashville endured severe winter weather this past week bringing negative temperatures, 8 inches of snow, ice and harsh winds to our service area. Thankfully, our power grid held strong as the city braved temperatures as low as -1 degrees, re-introducing Nashville to temperatures below zero for only the second time since 1996.

However, NES is aware that many city operations were impacted by this week’s weather, including postal deliveries. As city operations begin to resume their normal schedule and customers begin to receive postal deliveries, NES would like to highlight alternative ways to pay your bill and avoid late fees, even if you may not have received your bill in the mail yet. 

Whether you prefer using our online payment portal or being assisted by an NES representative in person, NES offers various ways to pay your electric bill that are simple and stress-free. See all the ways to pay below and find the payment method that works best for you.


Register for NES E-bill to pay online using your bank account. Or, make a one-time payment by e-check, card, PayPal, Venmo or ApplePay.*


Use a credit/debit card or e-check to pay your bill by phone.*

Self-Service Kiosk

Make a payment with cash, card or e-check at one of our new self-service kiosks! Outside our business office 24/7 or inside the customer lobby 8:00 a.m. – 6:00 p.m.

In Your Neighborhood

Authorized Payment Agents like Walmart and Kroger are approved by NES to accept payments.

The service provider charges a convenience fee of $1.50 – 2.50.


Send the payment stub at the bottom of your bill, along with a check or money order to P.O. Box 305099, Nashville, TN 37230-5099.

In Person

Pay your bill by cash, check or money order with a teller in the NES Customer Lobby. Starting Jan. 2, tellers will be available on weekdays from 8:00 a.m. – 4:00 p.m. Our lobby and indoor kiosks will remain open until 6:00 p.m. with kiosk assistance available. You can also pay inside Enbright Credit Union or via its drive-thru on weekdays 7:30 a.m. – 4:30 p.m. with modified hours on Wednesdays 8:00 a.m. – 4:30 p.m.**

(Donelson and Hendersonville locations only.)

*The service provider charges a convenience fee of $2.25 for e-check, payment network transfers and card payments.

**Please note: credit/debit cards are not accepted.

If you are experiencing financial hardships following last week’s storm, NES can help. NES offers a variety of financial assistance options for customers. To learn more about our financial assistance programs, visit NEShelps.com.