Following two historic weather events causing massive destruction and power outages, in addition to the COVID-19 pandemic, NES stopped disconnections for nonpayment through September 30, waived late fees and absorbed credit card fees. As customers continue to navigate uncertain economic times, NES unveils an unprecedented strategy to assist with overdue bills.

In response to the effects of COVID-19, Nashville Electric Service (NES) has announced that it will suspend power disconnections for non-payment until September 30. During this time, NES will also waive late-fee charges and will absorb credit card fees on behalf of customers.