Nashville, Tenn. – A line of severe weather traveling northwest across the NES service area knocked out power to over 27,000 customers shortly before 5 a.m. As of Tuesday at 9 a.m., NES has 29 crews working to restore service to approximately 24,000 customers. The areas experiencing the most outages include East Nashville, Old Hickory, Goodlettsville and Hendersonville. NES hopes to have most power restored to customers by some time tonight. However, repair work could be slowed down with the prediction of more severe weather on the way. To report a power outage, call NES at 234-0000. If there are downed wires in your area, assume they are live and call 9-1-1 to report an emergency condition. NES follows a three-step process recognized as an industry standard best. Hospitals, police departments, fire stations and other public health and safety facilities are priority one. Step 1 – Substations NES repairs any damage on the main distribution lines that leave the substations. This initial step restores power to the largest number of customers. Step 2 – Neighborhoods NES repairs damage on the tap lines that branch off the main line into groups of homes or neighborhoods. This step restores power to customers in a neighborhood who do not need individual repair. Step 3 – Individual Service After the larger main lines and neighborhood lines are repaired, work begins to restore power to individual residences. Nashville Electric Service is one of the 12 largest public electric utilities in the nation, distributing energy to 360,000 customers in Middle Tennessee. For more information about NES, visit www.nespower.com.