This week is Utilities United Against Scams week, and Nashville Electric Service (NES) is reminding customers to stay alert when it comes to potential scammers.
Often times, targeted customers are asked to use a prepaid card and call a toll-free number to make a payment. NES is warning customers to be aware. Customers are never asked to use a prepaid card for payment, and NES does not have a toll-free number.
If NES customers are unsure about the status of their account, please call NES Customer Relations directly at 615-736-6900 before taking any action.
NES offers these tips to protect customers from scammers:
- If someone calls threatening to cut off your power if you don’t pay, hang up.
- Never give personal or financial information to an unsolicited caller.
- If you have doubts about the legitimacy of a phone call, email, text or on-site visit, call NES before taking any action.
- If you think you’ve been a victim of a scam, contact police.