NASHVILLE, TN — Nashville Electric Service (NES) ranked high in an independent customer satisfaction survey of residential electric utility customers conducted by J. D. Power and Associates. In a news release issued July 22, J. D. Power specifically mentioned NES as receiving high marks from customers, along with electric utilities in Omaha, El Paso, Jacksonville, Indianapolis and Louisiana.
The J. D. Power survey ranked overall residential customer satisfaction in five areas: power quality and reliability, company image, price and value, billing and payment, and customer service.
The J. D. Power report mirrors the results received by NES in its own customer expectation survey conducted in April. The NES survey of randomly selected customers showed strong overall customer satisfaction with NES, with 87% of residential customers saying they are “very satisfied” or “somewhat satisfied” with the utility, up one percentage point over 2003 and 2002. Additionally, customers’ willingness to recommend NES to others rose to 94%, up from 93% in 2003 and 92% in 2002.
“We are extremely proud of these results,” said Allen Bradley, NES Chief Operating Officer. “We pledge to continue to work together to provide our customers with the quality, reliable, and cost effective electricity they have come to expect.”
Additional information about the J. D. Power survey may be obtained at www.jdpower.com.