Nashville Electric Service (NES) is expanding customer service offerings to meet the growing needs of more than 400,000 customers.
The NES customer service line now operates 24 hours a day, 7 days a week. After the normal business hours Monday – Friday, 6 a.m. to 10 p.m., and Saturday, 7 a.m. to 5 p.m., customer service calls will be connected to a call center representative. This will allow customers to experience shorter wait times and receive help with the following issues after normal customer service hours.
- Credit Arrangements
Customers still need to call during regular business hours to open or close an account and transfer service. For all customers service needs, call 615-736-6900 or visit our website at www.nespower.com.
Customers who experience power outages should call 615-234-0000 or register here to report an outage via text message.