Nashville Electric Service (NES) is receiving reports of customers being targeted by scammers. The scam artists are spoofing the NES outage number to contact customers. They threaten to disconnect customers if a payment is not immediately made.
The scam artists are using NES’ outage number, 615-234-0000. NES does not contact customers from this number, and contacted customers should immediately hang up.
If NES customers are unsure of the status of their account, please call NES Customer Relations directly at 615-736-6900 before taking any action.
NES offers these tips to protect customers from scammers:
- If someone calls threatening to cut off your power if you don’t pay, hang up.
- Never give personal or financial information to an unsolicited caller.
- If you have doubts about the legitimacy of a phone call, email, text or on-site visit, call NES before taking any action.
- If you think you’ve been a victim of a scam, contact police.