NES and TVA announce additional financial assistance for customers with overdue power bills

Nashville Electric Service (NES) is offering additional assistance to help customers having trouble paying their power bills. NES has been working with the Tennessee Valley Authority (TVA) to extend assistance through TVA’s Community Cares Fund.

As of November, $1 million in additional assistance is available to any customer struggling to pay their bill due to hardship related to the pandemic. That’s in addition to the $6.7 million TVA and NES donated to help customers in 2020.

The bill assistance is available to customers who have lost income because of COVID-19 with no other income requirement. Customers are encouraged to apply for assistance through NeedLink Nashville. Funds are available on a first-come, first-served basis.

“NES is committed to making sure all customers have affordable and reliable power,” said Sylvia Smith, vice president of customer services, NES. “That’s why we have this program in place with the TVA. If customers cannot afford to pay their bills due to financial hardship, NES is here to help in any way we can.”

By completing an application and providing their signature, customers are agreeing that their need for assistance is related to hardships brought on by the COVID-19 pandemic, and that their household income does not exceed 300% of the Federal Poverty Level. 

To help customers navigate through available options, NES created a website solely focused on assisting customers who need bill pay assistance: NES also encourages customers to call NES to speak to a service advisor (615-736-6900). They will guide customers through navigating available resources.

NES Customer Relations – 615-736-6900, Monday – Friday, 6 a.m. to 12 a.m. and Saturday, 7 a.m. to 5 p.m.

About NES

Nashville Electric Service (NES) is the 11th largest public electric utility in the nation, distributing energy to more than 400,000 customers in Middle Tennessee. For more information, visit