NASHVILLE, TN — Nashville Electric Service (NES) has added new functionality to an automated customer service telephone line for the convenience of the Nashville area’s growing Hispanic population. Now, customers who speak Spanish can call NES at 615-736-6900, 24 hours a day, seven days a week, to obtain information about NES’ programs and services, make payments arrangements, check payment history, or learn the amount of their bill and when it is due.
“The telephone line is the newest of several services NES offers for our Spanish speaking customers,” said Kate Tallmadge, Vice President Customer Relations. “The automated outage reporting line at 615-234-0000 is already accessible in either English or Spanish. In addition, several printed publications, including the customer information brochure for newcomers and the Kid’s Power Club electrical safety program materials are available in both languages.”
Perhaps most important, NES has seven bilingual customer service representatives who can communicate with customers in their preferred language. These representatives work on the telephones and in the customer lobbies to help customers open accounts, understand charges, make bill payment arrangements, or sign up for a program or service.
“The ability to communicate helps to break down barriers between people and build a bridge of understanding,” continued Tallmadge. “Now more than ever our Hispanic customers will find us communicating with them easily and comfortably. Whether it’s direct contact with a customer service representative or use of our automated system, or reading our brochures, we can all ‘speak the same language’.”