Nashville Electric Service (NES) is reminding customers to be on alert for scam artists using the urgent threat of disconnection if payment information is not provided as soon as possible.
These scammers frequently target small businesses, non-English speaking customers and the elderly.
They have the capability of “spoofing” or altering the name on the caller ID so that customers see NES’ name and phone number when the scammer calls. The scam artist then alerts the customer to make a payment within one hour to prevent their power from being disconnected.
NES never calls or goes door-to-door to solicit payment information. All field employees wear uniforms and carry photo ID badges and company vehicles are marked with an NES logo and/or vehicle number.
If someone shows up without notice and claims to represent NES, ask to see their photo ID badge. If you are still in doubt, have them wait outside while you call NES at 615-736-6900 to verify their identity.
Tips to Protect Yourself from a Scam
• If someone calls threatening to cut off your power if you don’t pay, hang up. This is a scam.
• Call NES at 615-736-6900 to report the scam and check your account.
• If you think you’ve been scammed, contact the local police.
• Never give personal or financial information to an unsolicited caller.
• If someone in a utility uniform shows up at your door for unscheduled service, check for proper identification and call NES to verify their information.
• If you’re unsure about a phone call, email, text or on-site visit, give NES a call first before taking any action.