Unplanned expenses or the loss of a job can cause serious financial stress. Nashville Electric Service (NES) customers who are struggling to pay their bills may be able to receive temporary energy assistance to help relieve some of that financial burden.

NES encourages elderly, disabled and low-income customers to reach out for assistance if they are struggling to make a payment.

Project Help provides support to those in need thanks to donations from generous NES customers. The funds are administered by NeedLink Nashville and all of the contributions go directly to assist individuals with their electric bills. Project Help serves more than 2,000 adults and children every year.

If you would like to help, there are two easy ways to support Project Help.

• Simply add $1 or more to your monthly NES bill by completing the Project Help Donation Form or by calling NES Customer Relations at 615-736-6900.
• Use your Kroger Plus Card when you shop for groceries and support Project Help through the Kroger Community Rewards Program.

Federal funding for low-income home energy assistance is also available to homeowners and renters through the Metro Action Commission and Mid-Cumberland Community Action Agency.

If you receive your bill and you know you’re going to have trouble making a payment, don’t forget to call us right away at 615-736-6900 to avoid potential late fees or disconnection.