For Faster Outage Reporting, Cellphone is Key

Nashville, Tenn. – Nashville Electric Service (NES) understands that power outages can be frustrating, but reporting your outage shouldnt be. The utility is launching a two-month campaign urging customers to update their phone numbers on file for faster, easier outage reporting. When the power goes out, it can be tough to find your NES account number or meter number. And, if you arent sure which phone number NES has on file for your account, it could be difficult to report your outage through the automated system. The quickest way to report an outage is to call from the phone number that is tied to your NES account. TIP: Cordless landline phones may not work when the power is out. Therefore, cellphones are the most reliable during an outage. Be sure NES has your cellphone number on file today, said Teresa Corlew, VP Chief Customer Care Officer. Our system will automatically recognize your phone number and your outage location, allowing you to report a problem in seconds. Customers can easily update or verify their phone number by logging in to My Account at nespower.com. New users will need to register for an online profile or call NES Customer Relations at (615) 736-6900. Customers can also verify the number NES has on file by looking at the message printed on this months bill. To learn how to update your phone number through My Account at nespower.com, watch our newest video at youtube.com/NashvilleElectric. Along with the phone number campaign, NES is unveiling an improved outage reporting experience for customers. The new automated system is more concise and easier for the customer to use. That means less waiting on the front end of the call and clearer inputs to report and process your outage request. Nashville Electric Service is one of the 12 largest public electric utilities in the nation, distributing energy to more than 360,000 customers in Middle Tennessee. For more information about NES, visit nespower.com.