NASHVILLE, TN — Overall customer satisfaction with Nashville Electric Service (NES) remains strong, with 86% of residential customers saying they are “very satisfied” or “somewhat satisfied” with the utility, up one percentage point over 2003 and 2002. Additionally, customers’ willingness to recommend NES to others rose to 94%, up from 93% in 2003 and 92% in 2002.
“We are extremely proud of these results,” said Kate Tallmadge, Vice President Customer Relations. “We pledge to continue to work together to provide our customers with the quality, reliable, and cost effective electricity they have come to expect.”
Customers were selected randomly and had a long history with NES, with 89% having been customers for more than 10 years and none with one year or less. Customers ranked “maintaining a continuous flow of power” and “providing accurate billing” as the two most important of 13 service categories considered.