NASHVILLE, Tenn. – Nashville Electric Service (NES) has released its latest customer satisfaction survey results. The findings are positive with 81 percent of respondents indicating they are satisfied with NES. Even more impressive, in the past year, almost nine out of 10 customers who interacted with NES customer service were happy with the level of service they received.
The annual survey, conducted by an independent firm, helps NES determine how well it is performing in the areas of reliability, cost, service and programs. Residential customers were selected at random to participate in the fall of 2014.
NES highlights the following items that customers rated the highest in satisfaction:
- Restoring power after a widespread storm (83 percent)
- Minimizing momentary outages (82 percent)
- Providing accurate bills (82 percent)
- Restoring power after a non-weather related outage (81 percent)
- Minimizing longer outages (80 percent)
“We are extremely proud of these results,” said Decosta Jenkins, NES President & CEO. “We pledge to continue to work to provide our customers with quality, reliable electric service at a reasonable price.”
Overall satisfaction results among NES customers have ranked above 80 percent for past two years.
Nashville Electric Service (NES) is one of the 12 largest public electric utilities in the nation, distributing energy to more than 370,000 customers in Middle Tennessee. Founded in 1939, NES is proud to be celebrating 75 years as a community partner and service provider. For more information, visit www.nespower.com.