NASHVILLE, TN – Nashville Electric Service customers continue to rank NES above other utilities, including BellSouth, Nashville Gas and cable television.
The Residential Customer Expectation Survey was conducted in late spring. Overall satisfaction remains high with 85 percent of customers indicating they are “very satisfied” or “somewhat satisfied” with NES. Additionally, more than nine out of 10 customers say they are willing to recommend NES to others, and would choose NES if given a choice of electric utility companies.
Survey respondents rated NES on 11 services. The utility received the highest rankings for maintaining a continuous flow of electricity (91%); restoring service after a widespread storm (86%); and providing accurate bills (84%).
Nashville Electric Service is one of the 12 largest public electric utilities in the nation, distributing energy to more than 340,000 customers in Middle Tennessee.