Customers should be aware that scammers frequently target small businesses, Asian-owned businesses, Hispanic customers and the elderly, and use the urgent threat of disconnection of power to ask for payment information.
All NES field employees wear uniforms and carry photo ID badges. All company vehicles are marked with an NES logo and/or vehicle number. Also, NES never calls or goes door-to-door to solicit payments.
If someone shows up without notice and claims to represent NES, ask to see their photo ID badge. If you are still in doubt, ask them to wait outside while you call NES Customer Service at 615-736-6900 to verify their identity.
Tips to protect yourself from a scam:
- If someone calls threatening to cut off your power if you don’t pay, hang up. This is a scam.
- Call NES at 615-736-6900 to report the scam and check your account.
- If you think you’ve been scammed, contact the local police.
- Never give personal or financial information to an unsolicited caller.
- If someone in a utility uniform shows up at your door for unscheduled service, check for proper identification and call NES to verify their information.
- If you’re unsure about a phone call, email, text or on-site visit, give NES a call first before taking any action.