Contact

Contact Us

Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.

Phone

Report a Power Outage
615-234-0000
24 hrs/7 days

Customer Relations
615-736-6900
Monday-Friday 6 a.m. to 10 p.m., Saturday 7 a.m. to 5 p.m.

Tree Trimming
615-695-7400
Monday-Friday 7:30 a.m. to 3:30 p.m.

Email

We respond to customer emails within 2 to 3 business days. Submit your request through our online contact form.

In Person

Customer Lobby at 1214 Church Street

Monday-Friday, 8 a.m. to 6 p.m.

See our Holiday Schedule for closings.

Mail

Send payments to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099
Send correspondence to:
Nashville Electric Service
1214 Church Street
Nashville, TN 37246

Social Media

 

 

 

 

 

 

Social Media hours: 6 a.m. to 10 p.m.

TVA Complaint Resolution

TVA provides regulatory oversight for NES and other utilities in the Tennessee Valley. If you have an unresolved issue regarding your electric service that cannot be resolved by NES, visit tva.com/complaintresolution.