NASHVILLE, TN – Nashville Electric Service ranks in the top five among medium-sized utilities across the country. This high mark, three points ahead of Seattle City Light, is the result of an independent customer satisfaction survey conducted by J. D. Power and Associates.
Residential customers judged NES based on five issues: power quality & reliability, company image, price & value, billing & payment, and customer service. The study results are based on customer responses from 27,000 telephone interviews conducted between April and June of this year.
The J. D. Power report closely mirrors NES’ own customer survey of some 800 mail questionnaires. According to those results, 86 percent of customers say they are satisfied with the utility and 94 percent would recommend NES to others.
Decosta Jenkins, NES President & CEO says, “The best way for us to know if we are meeting our customers’ expectations is to ask them. We always want to hear what they have to say. It’s a great feeling when you learn you’re doing things right.”