Navigating your NES account is about to get more convenient for customers with new enhancements available on April 1. The utility is rolling out several updates that will make managing your account easier. Here are some of the changes customers can look forward to:
- More flexible account management options with new self-service features
Instead of calling customer service, get ready to access user-friendly self-service features online at nespower.com for starting, stopping and transferring service.
- More streamlined automated phone system
You can also look forward to a more streamlined NES phone system with more enhanced self-service features, which will connect you to the right option quicker. Soon, you will also be able to enroll in Budget Billing and opt in to receive e-bills instead of paper bills through our automated phone system.
- Less surprises from your NES bill thanks to Budget Billing
If you were previously enrolled in Balanced Billing, we have enhanced that program to be more user- and wallet-friendly. Budget Billing creates fixed monthly payments that are calculated based on last year’s usage and evaluated regularly to avoid an unexpected settlement at the end of the year. It’s convenient and consistent!
Visit nespower.com to learn more about how monthly payments are determined for Budget Billing.
- Quicker service restoration on disconnected accounts
Say goodbye to waiting to speak to a representative. Our new real-time payment posting system will allow you to quickly restore service after payment without delays.
All customers will receive a new account number which will be included on your April bill. You will be able to use your old account number until May 15 but we encourage you to begin using your new account number right away.
We are dedicated to continuously improving your NES experience and we are excited to make account management easier for our customers.
For more information, visit nespower.com or give us a call at 615-736-6900.
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