At NES, one of our main goals is enhancing the customer experience. We want customers to be able to manage their accounts with ease, making doing business with NES a seamless process. One of the ways we try to make the customer experience more pleasant is by offering different ways to pay your bill. Whether you’re in a rush, just have cash on hand or want to pay electronically, NES has you covered. Here are the different ways NES customers can pay their monthly bill:
Online
Register for NES E-billing to pay online using your bank account. Or, make a one-time payment by e-check, card, PayPal, Venmo or ApplePay.
Phone
Use a credit/debit card or e-check to pay your bill by phone.
Self-Service Kiosk
Make a payment with cash, card or e-check at one of our self-service kiosks. Kiosks are located
- outside of our business office (1214 Church Street)
- inside the customer lobby (1214 Church Street)
In Your Neighborhood
Authorized Payment Agents like Walmart and Kroger are approved by NES to accept payments. However, be mindful that the service provider charges a convenience fee of $1.50 – $2.50.
Send the payment stub at the bottom of your bill, along with a check or money order to P.O. Box 305099, Nashville, TN 37230-5099.
In-Person
Pay your bill by cash, check or money order with a teller in the NES Customer Lobby on weekdays 8 a.m. – 4 p.m.
For Customer Relations policies, rules and regulations, and a breakdown of fees and charges, please visit nespower.com and click on “Policies” at the bottom of the page or visit our office. For more information, see a service advisor, call 615-736-6900 or visit nespower.com.
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