Contact Us
Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.
Phone
Report a Power Outage
615-234-0000
24 hrs/7 days
Customer Relations
615-736-6900
Monday-Friday 6 a.m. to 10 p.m., Saturday 7 a.m. to 5 p.m.
Tree Trimming
615-695-7400
Monday-Friday 7:30 a.m. to 3:30 p.m.
We respond to customer emails within 2 to 3 business days. Submit your request through our online contact form.
In Person
Customer Lobby at 1214 Church Street
Monday-Friday, 8 a.m. to 6 p.m.
See our Holiday Schedule for closings.
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Send payments to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099
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Send correspondence to:
Nashville Electric Service
1214 Church Street
Nashville, TN 37246
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Social Media
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Social Media hours: 6 a.m. to 10 p.m.
TVA Complaint Resolution
TVA provides regulatory oversight for NES and other utilities in the Tennessee Valley. If you have an unresolved issue regarding your electric service that cannot be resolved by NES, visit tva.com/complaintresolution.